No, we currently only accept orders through our website to ensure accuracy and secure transactions. However, if you need assistance, our customer support team is available to guide you through the process.
If you experience any issues while placing an order, please try the following:
We accept multiple secure payment methods, including:
Once an order is placed, it is processed immediately to ensure prompt delivery. While we strive to accommodate requests, modifications may not always be possible. If you need to make changes, please contact us as soon as possible.
After placing your order, you will receive a confirmation email containing your order details and payment receipt. If you do not receive this email within a few minutes, please check your spam/junk folder or contact our support team.
If you receive an incorrect item, please contact us within 24 hour of delivery with your order number and photos of the received items. We will review your case and arrange for a replacement or refund where applicable.
You can search for products using the search bar at the top of our website at shop or category options. Simply enter keywords related to the product, and relevant results will be displayed.
Yes, we offer bulk and wholesale pricing for select products. If you’re interested in making a bulk purchase, please contact our sales team for more details.
All product pages display real time stock availability. If an item is out of stock, you may have the option to sign up for restock notifications, by subscribing to our newsletter
Yes, you can add items to your cart and they will remain there for a limited period. However, we recommend creating an account to save your cart and wishlist permanently.
Currently, we do not offer gift packaging, but we are working on introducing this feature. However, If you have special requests, please contact our customer service before placing your order.
We accept EUR (€) as the primary currency. Your bank may apply conversion rates if using a different currency.
Yes, we use industry standard encryption and security measures to protect your payment information. All transactions are processed through secure payment gateways.
At this time, we do not offer “Buy Now, Pay Later” services. However, we may introduce this option in the future.
No, all orders must be prepaid before shipping. We do not offer cash on delivery. Though very soon we will introduce that soon.
If your payment is declined, please:
We accept returns within 7 days of delivery, provided the items are unused and in their original packaging. Some perishable goods may not be eligible for returns.
To request a refund, contact our support team with your order details and reason for return. Approved refunds will be processed within 5-7 business days.
Orders can only be canceled if they have not yet been processed for shipping. Contact us as soon as possible if you need to cancel an order.
If you receive a damaged item, please send us clear photos within 24 hours of delivery. We will review the case and arrange for a replacement or refund.
Refunds are processed within 5-7 business days after approval. The time it takes to reflect in your account depends on your payment provider.
No, you can check out as a guest. However, creating an account allows you to track orders, save your shipping details, and enjoy a more personalized shopping experience.
Yes, once your order is shipped, you will receive a tracking number via email. You can use this to track your package in real time.
Some products may be available for pre-order. If pre-orders are available, the product page will indicate the estimated restock date.
We offer seasonal promotions, discounts, and loyalty rewards for our customers. Subscribe to our newsletter to stay updated.
You can reach our customer service team via:
You can contact us through: